Get in Touch

We recommend reviewing the warranty terms in detail or contacting customer service for more information.

To request a repair, follow these steps:

1. Contact Customer Support:  Reach out via our official website lunar-usa.com/support  , call customer care center 945-268-9802, or email support@luanr-usa.com to report the issue.
2. Describe the Problem: Provide detailed information about the problem and include proof of purchase. You can download the official Lunar RMA Form .

You can reach out to us through the following channels:

• Official Website: Visit lunar-usa.com/support and fill out the Contact Us form to leave a message.
• Customer Care Center: Call us directly at 945-268-9802 for immediate assistance.
• Email: Send your inquiries to support@lunar-usa.com.

Keeping the system updated ensures you have the latest features and security patches: Automatic Updates: Enable automatic updates in the settings for timely updates. Manual Updates: Go to Settings > System Updates to check for available updates.

If your SIM card works fine in your old phone but shows “No Service” when inserted into a new device, this is usually because many carriers (including Good2Go, Assurance, and Metro) link a SIM card to one specific device IMEI (the phone’s unique ID).

When you insert the SIM into a different phone (such as the Eclipse L1), the carrier’s system still sees the SIM registered to your old device and blocks service.

How to fix it:

• Please call your carrier’s customer service:
  • e.g., Assurance: 1-888-321-5880 Metro: 1-888-258-1974
  • Tell them you need to move your SIM service to a new device.
• Before calling, prepare the following:
  • Your phone number
  • The new phone’s IMEI
  • Your account PIN
• The carrier’s support team will:
  • Remove (unbind) your old device IMEI.
  • Update your account with the new phone’s IMEI.
  • Reactivate your SIM card on the new device.

Once this update is complete, your SIM will work normally in the new phone.