Get in Touch

You can reach out to us through the following channels:

• Official Website: Visit lunar-usa.com/support and fill out the Contact Us form to leave a message.
• Customer Care Center: Call us directly at 945-446-8894 for immediate assistance.
• Email: Send your inquiries to support@lunar-usa.com.

Keeping the system updated ensures you have the latest features and security patches: Automatic Updates: Enable automatic updates in the settings for timely updates. Manual Updates: Go to Settings > System Updates to check for available updates.

Before You Start

• Make sure both phones have enough battery
• Connect both devices to the same Wi-Fi network

Step 1: Factory Reset the New L1

On your new L1:

• Go to Settings → Erase all data (factory reset)
• Restart the setup process

Step 2: Start Setup

• Connect the L1 to Wi-Fi
• Follow the on-screen instructions
• When you see “Copy apps & data”, tap Next

Step 3: Choose Transfer Method

Option 1: Transfer Using a USB Cable (Recommended)

1. Connect the old phone (e.g., Samsung Galaxy A12) and the new L1 using a USB Type-C cable
2. On the Samsung phone, tap “OK” when prompted
   • “Allow Smart Switch to access Data transfer Tool?”
3. You will see:
   • Old phone: “Copy apps & data to your new device”
   • L1: “Getting ready for transfer”
4. Follow the instructions to complete the transfer

Option 2: Transfer Wirelessly

1. On the L1, select:
   • No cable → Copy without cable → Next
2. When prompted, open Google app / Google Assistant on the old phone
3. Say or type:
   • “Set up device”
4. The old phone will display “Getting started”
5. Follow the instructions on both devices to complete the transfer

Notes

• Keep both devices close during the transfer
• Do not disconnect or turn off either device
• Transfer time may vary depending on data size

If your SIM card works fine in your old phone but shows “No Service” when inserted into a new device, this is usually because many carriers (including Good2Go, Assurance, and Metro) link a SIM card to one specific device IMEI (the phone’s unique ID).

When you insert the SIM into a different phone (such as the Eclipse L1), the carrier’s system still sees the SIM registered to your old device and blocks service.

How to fix it:

• Please call your carrier’s customer service:
  • e.g., Assurance: 1-888-321-5880 Metro: 1-888-258-1974
  • Tell them you need to move your SIM service to a new device.
• Before calling, prepare the following:
  • Your phone number
  • The new phone’s IMEI
  • Your account PIN
• The carrier’s support team will:
  • Remove (unbind) your old device IMEI.
  • Update your account with the new phone’s IMEI.
  • Reactivate your SIM card on the new device.

Once this update is complete, your SIM will work normally in the new phone.